Open a Support request
1
Open Support > New request
From your administrator workspace, open Support and select New request.
2
Choose a request type
Select one of:
- Product question
- Technical issue
- Billing
- Feedback
3
Add a subject and details
Enter a short subject and describe the issue or question with enough detail for us to help.
4
Submit request
Select Submit request. You’ll get an OHS-XXXXXX case reference and a confirmation email.
After you submit
- Replies come by email. Reply to the Support email thread to continue the conversation.
- Keep the case reference in the subject line so responses stay attached to the correct request.
- View your open and past requests in Support.
- Use Mark resolved when a request no longer needs attention.
Attachments are not accepted with Support requests. Describe screens, error messages, and steps to reproduce in the request details.